What can Frog-Job help you with?
Send a question about courses, your account, books and e-books, orders or a partnership proposal. Pick the right topic and give the details needed so your request can be handled clearly.
- Pick the right support topic
- Reply to the email address you give
- No password or one-time code required
Choose a contact topic
Start with the right category
When filling in the form, pick the topic closest to your request. This makes it easier to sort and follow up.
Course advice
Unsure whether to choose group classes, one-to-one online, exam preparation, books or self-study.
Select: Course adviceSupport for current learners
Questions about lessons, materials, progress or anything that comes up during your studies.
Select: Support for current learnersBooks, e-books or orders
Need to check an order, a payment, access to a book or content you have bought.
Select: Books, e-books or ordersAccount or platform
Cannot log in, cannot see a lesson, or a problem with video, audio or a feature on the website.
Select: Account or learning platformContent or training partnerships
Proposals for joint teaching, producing materials, specialist content or related projects.
Select: Content or training partnershipsSomething else
Use this option when your request does not fit any of the categories listed.
Select: Something elseHow contact works
Three steps to a clear request
Choose a topic
Pick the category closest to what you need help with.
Send your details
Describe it briefly, adding an order number or a screenshot where needed.
Get a reply
Frog-Job reviews the request and replies to the email address you gave.
Handling time depends on the request and on how much information is provided; no fixed deadline is promised in advance.
Frog-Job never needs your login secrets in order to help
Send only what is needed to identify the problem. Mask any sensitive data if you attach a screenshot.
Before you send
The right details make checking faster
You do not need to write at length. Give the facts that identify the right account, order or fault.
The email used to register or buy
This matches the right account; no password is needed.
The order number if a transaction is involved
Add only the order reference, never card details.
Device, browser and error message
Very useful for problems with login, video, audio or a lesson.
A screenshot with sensitive data masked
If you send an image later, make sure no password or security code is visible.
Frequently asked questions
You may already find the answer here
Check the questions below quickly before sending the form.
If that does not settle it, pick the right topic in the form and describe the problem as precisely as you can.
Where do I ask about choosing the right course?
Choose the topic “Course advice”, then give your current level, your goal, the format you are interested in and the times you would like.
I cannot access a course I bought — what should I send?
Use your registered email, give the course name, the error message and the device or browser you are using. Never send your password.
What details are needed for an order or book problem?
Give the email used to buy, the order number and a description of what has not arrived. Never send full card details.
How will Frog-Job reply?
The reply goes to the email address you enter in the form. Please check your spam or junk folder too if nothing arrives.
Can I send a partnership proposal through the form?
Yes. Choose “Content or training partnerships” and describe briefly your organisation, the idea, the scope and how best to reach you.
Should I put several issues in one message?
If they are unrelated, send each request separately under the right topic, so tracking and replies stay clear.
Send Frog-Job a message
Describe what you need help with
The form is directly below. Fields marked as required must be filled in before sending.
